Shipping & Delivery
Important Shipping Information
Goods will be dispatched upon receipt of payment, except where an ordered item is out of stock. We do not guarantee supply of any item listed on the website. On the odd occasion your item is out of stock, we will contact you personally with options. Please allow up to 1 week for wool items to be sent, and maybe longer if being custom made. Allow 4 weeks for possum fur throws and bedspreads to be sent, and up to 1 week for all other possum fur items. We will let you know if there are delays.
Please note that it is your responsibility to inform us if the delivery of your ordered goods is late, damaged or incorrect. Our contact details are found on the Contact Us page.
For international orders, please note you are responsible for any duties, taxes or other charges that may apply before your products are delivered.
Terms of Sale
By placing an order, you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price. Dispatch times may vary according to availability and postal delays or force majeure, for which we will not be responsible.
Whilst we try to ensure that all details, descriptions and prices that appear on this website are accurate, errors may occur. If we discover an error in the price of any goods that you have ordered, we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it.
If we are unable to contact you, we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund. Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the ‘Total Cost’.
Returns & Replacements
Our Returns Policy
Our return period lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.
We suggest you return your product to us via courier. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Ordering Our Products
Upon receiving your order, we carry out a standard authorisation check on your payment card to ensure there are sufficient funds to fulfil the transaction. Your card will be debited upon authorisation being received.
The monies received upon the debiting of your card shall be treated as a deposit against the value of the goods you wish to purchase. Once the goods have been dispatched and you have been sent a confirmation email, the monies paid as a deposit shall be used as consideration for the value of goods you have purchased, plus shipping, as listed in the confirmation email.
Payment, Pricing & Promotion
Payment Methods & Options
We accept credit card payments via PayPal. PayPal does not require account login; it is simply a secure means to accept credit card payments.
You can pay knowing your transaction is secure and safe through PayPal! Please note: Items will not be shipped until payment is cleared. All prices are in New Zealand dollars and include GST. We reserve the right to vary our prices from time to time.